Cancellation and Refund Policy

1. Introduction

At Flexihost ("we", "us", or "our"), we strive to provide the best possible service to our clients. This Cancellation and Refund Policy outlines the terms and conditions under which you may cancel your services and request a refund. By using our services, you agree to this policy.

2. Cancellation Policy

• Cancellation Requests: You may cancel your service at any time by submitting a cancellation request through your account dashboard or by contacting our support team at flexihosttechnologies@gmail.com.
• Notice Period: Please provide at least 7 days' notice prior to your next billing cycle to avoid being charged for the next month of service. Cancellations made after this period may result in charges for the next billing cycle.
• Immediate Termination: We reserve the right to terminate your account and access to our services immediately if you violate any of our terms and conditions.

3. Refund Policy

• Money-Back Guarantee: We offer a 30-day money-back guarantee for new clients. If you are not satisfied with our services within the first 30 days of your initial purchase, you may request a full refund.
• Pro-Rated Refunds: After the initial 30-day period, refunds will be issued on a pro-rated basis for any remaining unused service period. The pro-rated amount will be calculated based on the time remaining in your current billing cycle.
• Non-Refundable Services: Certain services, such as domain name registrations, SSL certificates, and other third-party services, are non-refundable once they have been purchased.
• Refund Process: To request a refund, please contact our support team at flexihosttechnologies@gmail.com with your account details and reason for the refund request. Refunds will be processed within 7-10 business days after approval.

4. Exceptions

• Promotional Offers: Services purchased at a discounted or promotional rate are non-refundable.
• Violation of Terms: If your account is terminated due to a violation of our terms and conditions, you will not be eligible for a refund.
• Renewals: Refunds are not available for renewal payments. To avoid automatic renewal charges, please ensure that you cancel your service prior to the renewal date.

5. Changes to This Policy

We may update our Cancellation and Refund Policy from time to time. We will notify you of any changes by posting the new policy on our website. You are advised to review this policy periodically for any changes. Changes to this policy are effective when they are posted on this page.

6. Contact Us

If you have any questions about this Cancellation and Refund Policy, please contact us at flexihosttechnologies@gmail.com.